We ship internationally! Free Local Courier on Orders $60 and Above!

FAQs


1. Payment

a. How do I pay?

We can receive payment via Credit Card, Paypal or Internet Banking. Please refer to our Payment Policy for instructions on payment. 

b. I don't have a credit card. How do I pay?

We can accept payment via Internet Banking. Please refer to our Payment Policy for instructions on performing an internet banking transaction.

c. If I am unable to use a credit card, would it be possible to pay via Cheque or Internet Banking?

We regret that we do not accept Cheque Payments at the present moment. Payment via Internet Banking is accepted and you can refer to our Payment Policy for instruction on performing an internet banking transaction.

d. I have no access to Internet Banking. Can I do a funds transfer from the Automated Teller Machine (ATM)?

We regret that we do not accept ATM transfers at the present moment.

e. Am I allowed to pay Cash on Delivery?

We regret that we do not accept Cash on Delivery at the present moment.

2. Delivery

a. Can I choose to do self-collection instead?

Unfortunately, self-collection is unavailable for local orders. Should for any special reason, you would like to self-collect your order, please email hello@glorissabeauty.com and we will try our best to specially arrange a self-collection or meet-up slot.

b. When can I expect to receive my delivery?

Depending on the shipment method you have chosen upon checkout and the country you are from, delivery timings will vary. You may refer to our Delivery Policy for more specific delivery timings.

c. Are there any areas in Singapore you don't deliver to?

Yes, there are certain areas that are not covered by our courier and delivery partners. You may refer to our Delivery Policy for more details on standard delivery.

d. Do you ship internationally?

Glorissa Beauty ships internationally. We have partnered with Easyship to provide you the best available shipping options. During checkout you may choose which option you prefer. The estimated delivery timings will also be shown during checkout.

e. How do you package your items for shipping?

Glorissa Beauty ensures that all items are properly packaged and bubble wrapped for shipment.

3. Exchange

a. What happens if the items I receive are different from my order?

Please refer to our Exchange Policy for full method of exchange.

b. Can I exchange a product I have purchased?

We do not accept returns on all products unless it is erroneous or faulty. Please refer to our Exchange Policy for more details on exchanging goods purchased.

c. What happens if the items I receive are damaged from shipping?

Unfortunately, should there be any damage during or due to shipping, Glorissa Beauty will not be liable for it.

c. I have purchased goods and used it for a few days. Can I exchange it for something else?

Glorissa Beauty’s Exchange Policy does not cover items that have been used. Please refer to our Exchange Policy for more details.

d. How long does an exchange take and what is the process?

We will contact you within 1-3 business days of receipt of your email informing us of the faulty item.

4. Miscellaneous

a. Do you sell your products in a physical store?

We currently do not have a physical store. However, we will be taking part in fleas in the near future. Join our mailing list to be updated!

b. Can my brand be featured on your website?

We are always interested in bringing a variety of brands in for our customers, be it established popular brands, or smaller indie brands. If you are interested in having us carry your products on our website, do drop us an email at hello@glorissabeauty.com.

c. Do you carry brand XXX on your website?

All brands that Glorissa Beauty carries is displayed on our website. Should you have any suggestions of brands you would like to see on our website, do let us know by dropping us an email at hello@glorissabeauty.com. We are always open to suggestions!